How can I track my order?
As soon as your order is shipped you will receive all the information from the carrier by email and SMS allowing you to track the progress of your order. Don't hesitate to check your spam!
Otherwise, we invite you to contact our customer service here.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
It depends on the destination. Orders in France processed before noon will take 1-2 business days to arrive. Deliveries abroad can take 2-5 business days. Delivery information will be provided in your order details before payment and in your confirmation email.
WHERE CAN I GET DELIVERY AND WHAT ARE THE DELIVERY COSTS?
France/Monaco : Colissimo Express Delivery 24/48H at €3.95 for purchases under €20 / Free for purchases over €20 .
France/Monaco Relay Point : Express Delivery 24/48H at €2.95 for purchases under €20 / Free for purchases over €20 .
Europe : Express delivery Colissimo International 72H at €8.60 for purchases under €60 / Free for purchases over €60 .
DOM-TOM : Colissimo Express DOM-TOM 72H delivery at €12.80 for purchases under €60 / Free for purchases over €60 .
International : UPS Express International 72H delivery at €14.80 for purchases under €60 / Free for purchases over €60 .
OTHER EU COUNTRIES AVAILABLE FOR DELIVERY
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Sweden.
DOM-TOM AVAILABLE FOR DELIVERY
Guadeloupe, French Guiana, Martinique, New Caledonia, French Polynesia, Reunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Mayotte, Wallis and Futuna.
IN THE REST OF THE WORLD
United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, South Africa, Algeria, Angola, Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Aruba, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Chile, China, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, Costa Rica, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Egypt, Ecuador, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, South Georgia and the South Sandwich Islands, Ghana, Grenada, Guatemala, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Island Norfolk Island, British Virgin Islands, Cayman Islands, Cook Islands, Dominican Republic, Falkland Islands, India, Indonesia, Jamaica, Jordan, Kenya, Kiribati, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nicaragua, Niger, Nigeria, Niue, Panama, Papua New Guinea, Paraguay, Caribbean Netherlands, Peru, Pitcairn Islands, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Helena, Saint Lucia, Salvador, Samoa, Sao Tome and Principe, Senegal, Solomon Islands, Turks and Caicos Islands, United States Minor Outlying Islands, Western Sahara, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Sri Lanka, Suriname, Tajikistan, Taiwan, Tanzania, Chad, French Southern Territories, Palestinian Territories, Thailand, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Tuvalu, Uruguay, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe, Ascension Island.
HOW CAN I PLACE AN ORDER?
Shopping in our online store is very simple: if you already know what you are looking for, use the specific category links in the menu.
Once you have found the product(s) you wish to order, click on the “ADD TO CART” button.
You can view your selected items by clicking on the "Shopping Cart" at the top right of the page. You can remove products from your shopping cart if you change your mind.
Complete your order by clicking on “Validate my basket”.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Creating an account is not mandatory, but by doing so you will be able to enjoy the following benefits:
• Track your order and review all your past purchases;
• Request the return authorization number directly from your account;
• Get notified when new products are launched;
• Save your address and credit card details to speed up the purchasing process;
• Manage your account details and newsletter subscription.
CAN I CANCEL OR MODIFY AN ORDER?
Once an order has been confirmed, we cannot guarantee that it can be cancelled or changes made. If you have already received your order and wish to return or change it, please refer to the return instructions.
CAN I CHANGE THE SHIPPING ADDRESS ONCE THE ORDER HAS BEEN SHIPPED?
Once the order is confirmed, we cannot guarantee that the delivery address can be changed.
HOW DO I RETURN MY ORDER?
If you no longer want your order, you can return it to us within 14 days of receiving your package, at your expense and by Colissimo. The product(s) must be intact, in its original packaging and in good condition!
For a return request, contact our customer service here .
WHEN WILL I RECEIVE MY REFUND?
We will refund you within 5 business days from the date we receive your return at our warehouse and we will notify you via email. If orders are cancelled before they are shipped, the refund will be processed within 3 business days after we receive the cancellation request.
HOW CAN I GET MORE INFORMATION ABOUT A PRODUCT?
You can learn all about our products on their individual product pages. If you have any further questions or thoughts, let us know by emailing our customer service here .
ARE SKINTIPS PRODUCTS SUITABLE FOR MY SKIN TYPE?
Our products are dermatologically tested and formulated for all skin types! If you have any questions about your specific skin type, please contact us . We would love to help you create a routine that works best for you!
ARE SKINTIPS PRODUCTS ANIMAL TESTED FREE?
At SKINTIPS, we are committed to not testing on animals: this means that we do not carry out any animal testing at any stage of product development, and we only work with suppliers who respect the same standards.
HOW ARE SKINTIPS PRODUCTS DIFFERENT FROM OTHER BRANDS?
At SKINTIPS , we manufacture products to transform and enhance your special teen cosmetic routine with natural and effective solutions.
- 99% minimum natural ingredients.
- Vegan and cruelty free.
- Recyclable packaging.
- Made in France
- ECOCERT certified
- From the age of 12
Is it safe to use my credit card on your online store?
The online security of your personal information is important to us. We use advanced encryption technology (SSL) to securely transmit your personal and credit card information. For more information, please visit the Secure Payments section.
What payment methods are accepted?
- CREDIT CARD
- APPLE PAY
- PAYPAL
- Accepted credit cards are listed below: VISA, MASTERCARD, AMERICAN EXPRESS
Please note that not all payment methods may be available when you make your purchase.
HOW TO USE A PROMO CODE?
HOW TO USE A PROMO CODE?
If you are lucky enough to find a promo code, you can write it down in the space provided at the checkout stage. To do this, validate your basket, then on the next page at the top, click on "show order summary". The promo code location is here. Don't forget to validate to take advantage of it.
Did you forget to enter the promo code?
The promo code is immediately taken into account in the validation and preparation of your order: unfortunately, if you have not entered this code, it is impossible to benefit from it later due to logistical constraints, but you can use it for a future order!
HOW TO CREATE A CUSTOMER ACCOUNT?
To create an account, simply click here and follow the instructions.
Please note that you are not required to create an account, you can even make purchases without registering. However, an account allows you to place orders securely, easily and quickly.
I FORGOT MY PASSWORD. HOW CAN I GET A NEW ONE?
If you have forgotten your password, you can recover it by following these steps:
• Go to the Password Recovery section, by clicking here .
• Enter your email address.
• Click on “Send”, you will receive an email with a new temporary password that you can change whenever you want, following the simple instructions.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Creating an account is not mandatory, but by doing so, by creating an account you will be able to enjoy the following benefits:
• Track your order and review all your past purchases;
• Request the return authorization number directly from your account;
• Get notified when new products are launched;
• Save your address and credit card details to speed up the purchasing process;
• Manage your account details and newsletter subscription.